We are committed to providing every customer with safe, fast and transparent transportation services to ensure that the outdoor bed you purchase is delivered on time and in good condition.

  1. Shipping time
    All orders will be processed and shipped within 1-2 working days after payment is confirmed (except holidays or peak periods).

If the product is out of stock or there are special circumstances, we will contact you as soon as possible to confirm.

  1. Shipping method and timeliness
    We cooperate with many reliable logistics companies to choose safe and efficient transportation methods.
    The transportation companies we use include UPS, FedEx, DHL, postal, etc., depending on the specific order.

The specific transportation time depends on your delivery address and the selected delivery method. Usually domestic delivery takes 4-7 working days, expedited delivery takes 2-3 working days, and international delivery takes 7-20 working days.

  1. Shipping cost
    The shipping cost will be automatically calculated and displayed at checkout.
  2. Order tracking
    After shipment, you will receive a shipping notification with a logistics tracking number via email or SMS.

You can track the status of your package at any time on the logistics website or on our website order page.

  1. Address accuracy
    Please check the delivery information carefully when placing an order to ensure that the address, contact number and zip code are accurate.

The customer shall bear the delivery failure or additional costs caused by incorrect address.

  1. Delays and force majeure
    We will try our best to arrange shipment and delivery within the promised time, but please understand the delays caused by force majeure such as weather, natural disasters, customs inspections, etc.
  2. Package acceptance
    Please check the package carefully when you receive it. If you find that the packaging is damaged or the goods are missing, please confirm with the courier when signing for it and contact us in time so that we can deal with it as soon as possible.

For more transportation information or special transportation needs, please feel free to contact us through the “Contact Us” page. We will serve you wholeheartedly.