1. In which regions can I purchase and receive the product?
    We offer domestic and international shipping. Please check the specific countries and regions that can be delivered on the checkout page. If you have any questions, please confirm with us through “Contact Us”.
  2. How long will it take to ship after placing an order?
    Under normal circumstances, the order will be processed and shipped within 1-2 working days. In case of holidays or peak periods, there may be a slight delay, please understand.
  3. Can I modify or cancel the order?
    If the order has not been shipped, you can contact us to apply for modification or cancellation. Once the order is shipped, it cannot be cancelled or the address cannot be changed.
  4. How do I track my order?
    After shipment, we will provide logistics tracking information via email or SMS, and you can check the logistics status online at any time.
  5. What if the received goods are damaged?
    Please check the goods as soon as possible after receiving them. If you find any damage or quality problems, please inform us through “help@stickher.shop” within 48 hours and provide photos as proof. We will assist you as soon as possible.
  6. Can I return the goods?
    We support returns within the specified period. Please make sure the product is unused, packaged intact and keep the receipt of purchase. If you need to return the product, please contact us first to apply for a return authorization.
  7. Do I need to pay for shipping for returns?
    If the return is due to product quality or wrong goods, we will bear the corresponding shipping costs; if the return is due to personal reasons (such as dislike, wrong purchase), the buyer will be responsible for the return shipping costs.
  8. How to contact customer service?
    You can contact us by email, phone or leave a message online on the website, and we will respond and provide you with assistance as soon as possible.